Windows Mixed Reality Controller Try Connecting Your Device Again

championship	description	author	ms.author	ms.date	ms.topic	keywords	appliesto
Motion controller FAQs	Controllers Windows Mixed Reality troubleshooting that goes across our standard consumer support documentation.	sean-kerawala	sekerawa	09/xv/2020	article	Windows Mixed Reality, Mixed Reality, Virtual Reality, VR, MR, Troubleshoot, Errors, Help, Support, Move controllers	Windows 10

Motion controller FAQs

What do the vibrations and lights hateful

The LED constellation ring and haptics betoken the country of the motion controller.

State	Behavior associated with the country	How to go to/out of the state
Power on	LEDs plow on and controller vibrates once.	Press and hold the Windows button on controller for two seconds to plough on the controller.
Power off	LEDs turn off and controller vibrates twice.	Press and hold the Windows push on controller for four seconds to turn off controller.
Sleeping	LEDs turn off and glimmer every iii seconds while in sleeping state.	The controller enters the sleeping state automatically when information technology's motionless for 30 seconds. The controller wakes when it detects movement, except if the device isn't paired with the host PC. Press the push to wake information technology in that example.
Pairing	LEDs slowly pulse while in pairing mode, and go solid when exiting pairing fashion. The controller vibrates once if pairing was successful or three times if pairing is unsuccessful and then times out.	Press and hold the pairing button inside bombardment case for three seconds.
Controller connects/disconnects from PC	The controller vibrates once on PC connection or disconnection.	Happens when the controller successfully connects to the PC after y'all turn it on, or if the controller disconnects from the PC during use.
Low Battery Level	Haptics are disabled when the battery is low (there'southward no LED indication). The bombardment indicator icon on the controller handle in headset will show ane/4 full when the battery is low.	Supercede your batteries.
Critical Battery Level	The controller vibrates three times when y'all turn it on and then automatically turns off. The battery indicator icon will plow ruddy.	Replace the batteries. If the problem persists, restore the device to its factory settings

My Motion controllers aren't working properly

If your motion controllers aren't working, connecting, or showing an image of the controllers when you lot're wearing your headset:

Make sure your controllers are turned on. To plow them on, press and hold the Windows push button for two seconds.
Make sure the controllers are fully charged and supplant the batteries if they aren't.
Turn the controllers off and on again while property them in forepart of you. Printing and hold the Windows push button for four seconds to turn off a controller. Press and concur it again for 2 seconds to turn it on.
Cheque if your move controllers are paired correctly.
Check the motility controllers LEDs: Brightly lit controllers are paired and continued, dimly lit controllers aren't connected.
Become to Start > Mixed Reality Portal on your PC and select "Menu". You should meet your motion controllers listed, forth with a status message:
- Ready – The controllers are all set.
- Lost tracking – Mixed Reality Portal tin can't find your controllers. Hold them in front of your headset and restart them by pressing the Windows push button for iv seconds, then again for ii seconds.
- Low battery – Replace the controller batteries.
If you're using an external USB Bluetooth Adapter, make sure it'south plugged into a USB 2.0 port (they're ofttimes only non always blackness). It should also exist plugged in as far as possible from whatsoever other wireless transmitters or USB flash drives, including the USB connector for your headset.
Go to Device Manager > Bluetooth and look for one adapter to check that there'due south merely one Bluetooth radio in the PC. If you lot're using the desktop PC configuration with born radio, check if an external antenna is continued. If at that place'southward no external antenna connected, it tin can cause tracking bug. Or use an external Bluetooth dongle (USB), disable the internal Bluetooth adequacy, and retry pairing and connecting.
If the Bluetooth settings window is open up in the background, many extra calls are fabricated to the Bluetooth protocol. Close it.
Bank check the virtual battery level on the motion controller by turning the controllers over in mixed reality to run into the bombardment icon. Wait about 15 seconds earlier reading the level, since the reported level is higher than the actual level immediately after connecting a controller. Supplant the batteries if the icon is reddish.
Remove Bluetooth headphones and speakers in Settings > Devices > Bluetooth & other devices, and turn off the devices. Employ the headphone jack or congenital-in speakers on your mixed reality headset for the best audio experience.
Remove other Bluetooth devices that may be paired with your PC, such as headphones or gamepads. Become to Settings > Devices > Bluetooth & other devices, select the devices, and so "Remove device".
Unplug the USB cable on your headset and plug it dorsum into the PC to restart Windows Mixed Reality.
Controller lights flash when they're undergoing a firmware update. Wait for the update to complete and the controllers should appear in Mixed Reality.
Make sure your PC is continued to a 5-GHz Wi-Fi network. If your laptop is continued to a 2.4-GHz Wi-Fi network, it's typically sharing the Bluetooth connexion. This may negatively impact either Wi-Fi or Bluetooth operation, depending on the production design. Change the preferred band to 5 GHz in the network adapter settings. If your network doesn't support five GHz, a Bluetooth dongle can be used instead of the internal Bluetooth capability.
If your Bluetooth settings have motility controllers already paired, Windows won't discover the new devices until those are removed. If they have been added using a specific dongle, they can be just removed with that dongle.
If your PC has built-in Bluetooth and you lot're having connectedness problems, try using a USB Bluetooth adapter. To do this, turn off your built-in Bluetooth radio in Device Director and so pair your other Bluetooth devices with the new adapter.

My controllers jitter, go stuck, or flicker and disappear in mixed reality

If your PC is running on 2.four-GHz wifi, switch to v-GHz wifi.
If you lot're using an external Bluetooth adapter, brand sure it'due south plugged into a USB 2.0 port (which is often, but not ever, blackness), away from other wireless transmitters or USB wink drives.
Run the Bluetooth Troubleshooter in Settings > Update & Security > Troubleshoot > Bluetooth.

My controller is stuck in an space reboot

This is a critical battery indicator. Put fresh batteries in the device, and if the issue persists, reset the controller to manufactory settings.

The Mixed Reality Portal is working, but my controllers are tracking poorly (flight away, shaking, etc.)

Lighting conditions can touch on tracking. Brand sure that you aren't exposed to straight sunlight and accept minimal indicate low-cal sources visible to your HMD (for instance, strings of lights like a christmas tree).
These symptoms are caused by failures to communicate between the controller and the host PC, and indicate poor Bluetooth link quality. See questions about Bluetooth.

Motion controller LEDs are non lit, simply the buttons and thumbstick still work in Mixed Reality Portal

The Motion Controller scale cache may be corrupt. To delete the cache, run the following command in an Ambassador Control Prompt:

rmdir /S /Q C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\MotionController\Calibration

This folder isn't accessible in Windows Explorer and can only be modified from an Administrator Command Prompt. After you've deleted the folder, restart your PC and reconnect your motility controllers to restore the scale files.

My controller looks similar a Vive/Oculus, has foreign orientation, or the buttons are incorrectly mapped

The website probable doesn't have total motion controller support.

My motion controllers do not appear in SteamVR apps and games

First, brand sure that your controller'due south batteries are charged. The controllers won't work if the batteries are dead or dying

If you tin see your controllers in the Cliff Business firm simply not in SteamVR apps and games, the motility controller model driver may not be installed properly. To bank check that the motion controller model driver is correctly installed:

Turn on both of your motion controllers. Check if your move controllers are paired correctly.
Become to Device Director > Human Interface Devices and await for "Motion controller".
Double-click each "Motility Controller" device and go to the "Driver" tab. Confirm that the driver version listed corresponds to one of these versions.
If the driver version doesn't friction match or you tin can't detect a device called "Motility controller", run Windows Update. This will automatically download and install the driver. If you're on a PC that has enterprise policies or if Windows Update is otherwise restricted, you lot may need to install the motion controller model driver manually. To do this, visit this page and look for the driver version corresponding to your controller hardware. Installation instructions are bachelor on the download page.

The controller firmware update takes longer than two minutes

Check the Bluetooth questions department. Poor Bluetooth link quality usually causes these problems.

I inserted fresh batteries but the controller virtual battery level does not indicate full level

Motion controller battery level is tuned for AA batteries. Some depression voltage rechargeable batteries may not report equally total although they're fully charged.

My Samsung motion controller'southward touchpad is off-centre or has a dead spot

This is probably a hardware defect and yous should go dorsum to your retailer or equipment manufacturer for a replacement or substitution.

How tin I restore the controllers to factory settings

Restore information technology to manufactory conditions (you'll need fresh batteries):

Unplug and power off the controllers.
Open the battery comprehend.
Insert your new batteries.
Press and concur the pairing push button (the tab at the bottom under the batteries).
While belongings the pairing button, power on the controller by pressing and holding the Windows button for five seconds (keep both buttons depressed).
Release the buttons and wait for controller to power on. This takes up to fifteen seconds and there are no indicators when device recovery is happening. If device powers on immediately on button release, the recovery push sequence didn't get registered and you need to endeavor again.
If the controllers were paired to your PC, go to Settings > Bluetooth > other devices and select "Motion Controller", and "Remove device" to remove controller associations from Bluetooth settings.
Pair the controllers with the headset or PC over again.
After connecting with the host and headset, the device will update to the latest bachelor firmware.

Can I pair my Xbox controller to my PC so I tin can use information technology in headset

Y'all can pair a Bluetooth Xbox controller to employ it with your headset past following these instructions.

If yous accept a wired Xbox controller, plug information technology in to your PC.

Some games and apps apply the Xbox controller differently than it's used in mixed reality. To employ the controller for a game or app, select "Use as gamepad" on the app bar or say, "Utilise as gamepad." To switch the controller back to mixed reality, select "Utilise equally gamepad" over again, or say "Use with gaze."

How practice I pair new controllers if Windows Mixed Reality is already set on my PC

If you're pairing your controllers to your headset, use the companion app (the Mixed Reality Portal tin can help you find a companion app to launch or give you a listing of companion apps that you can select from).

How tin can I return my controllers to their factory pairing

To return the motility controllers to their mill pairing, or to pair them with a Windows Mixed Reality headset with built-in Bluetooth radio, run the headset'south device companion app and follow the instructions for motion controller pairing. For case, the "Acer OJO 500" app or the "Samsung HMD Odyssey+ Setup" app automatically installed the starting time fourth dimension the headset is plugged in.

My motion controllers are not pairing to my PC

If the controllers don't turn on, insert fresh batteries. If this doesn't set it, restore the device to its manufacturing plant settings by powering on the device while holding downwards the pairing buttons. For more data, encounter the device recovery steps.
If the controllers plough on while you're using an external Bluetooth adapter, brand sure the adapter is plugged into a USB 2.0 port (which is oft, but not ever, black), abroad from other wireless transmitters or USB flash drives. If information technology still doesn't work, run the Bluetooth Troubleshooter in Settings > Update & Security > Troubleshoot > Bluetooth.
If you're using a Qualcomm adapter and the PC just crashed, restart the PC.
Try restarting the motility controllers that aren't pairing, one at a time, then restart the PC.
The motion controller cache may exist corrupt. To gear up this problem, see these steps.
If steps prepare the problem, you should contact the manufacturer.

My paired controllers don't show up in the Mixed Reality Portal

Hold the controllers in front of your headset and restart them past pressing the Windows push for four seconds, then again for two seconds.
If your controllers show as connected, unpair them and go through the pairing process again.
If the controller LEDs are cycling with one quadrant of lights turning on and off at a time, they're undergoing a firmware update. Look for the update to consummate and the controllers should appear in Mixed Reality.
If an external Bluetooth adapter is used, make sure the adapter is plugged into a USB 2.0 port (which is black), away from other wireless transmitters or USB iii.0 devices.
If the PC but crashed and a Qualcomm adapter is being used, a reset may non work. To gear up this, unplug the power from the back of the computer (or if on a laptop, hold downwards the ability button for 10 seconds) and restart the PC.
Run the Bluetooth troubleshooter in Settings > Update & Security > Troubleshoot > Bluetooth.

I'm trying to pair my controllers, merely they never testify up in the "Add together a new device menu" in Bluetooth settings

Check that yous don't accept controllers paired already. If you exercise, remove them and try again. Restart the PC if the problem persists. If that fails, see more information most Bluetooth.

Annotation: If some other set of motion controllers is paired with your PC, you'll need to unpair those controllers before pairing new ones. If you paired a set of motion controllers with your current PC and then paired them with a second PC, you'll need to unpair and re-pair them with the electric current PC before using them again.

How can I tell if I'm using Bluetooth engineering science

Movement controllers apply the same Bluetooth engineering plant in many consumer devices and are designed to work with the Bluetooth capability included in whatever recent PC. Your PC should accept Bluetooth radio if it passed the mixed reality compatibility check. To verify:

Open "Device Manager".
Aggrandize the Bluetooth section and look for an adapter.

Screenshot of an Example Device Manager. The Adapter is the Bluetooth radio.

If your PC doesn't have Bluetooth, use Pluggable USB Bluetooth 4.0 Low Free energy Micro Adapter.

Wi-Fi slows down on my notebook when motion controllers are turned on

Your notebook may share its Wi-Fi antenna with Bluetooth when continued to a 2.4-GHz access point. Check in Device Manager if you tin switch ring preference to 5 GHz. If a 5-GHz network isn't available and performance is severely afflicted, consider using a Bluetooth dongle.

Wifi band selection settings can be found through device manager

My PC has Bluetooth technology but I'm having problems with my controllers

Motion controllers should work with other Bluetooth keyboards, mice, and game controllers. The experience will vary depending on the model of keyboard, mouse, or game controller y'all apply. Hither are some things y'all can do to ameliorate performance:

If your reckoner has Bluetooth merely yous're even so having issues with the motion controllers, consider replacing your Bluetooth radio with a Pluggable external Bluetooth adapter plugged into USB. Yous tin merely take one Bluetooth radio adapter active at a fourth dimension. If you plug in an external radio along with an existing radio, you need to disable your existing Bluetooth radio in Device Director. Right-click on the adapter and select "Disable Device" and unpair/re-pair all of your previous Bluetooth devices.
If yous're using a USB Bluetooth adapter, connect information technology to a USB 2.0 port (ii.0 ports are often black and aren't labeled "SS"), if bachelor. The port should be physically separated from:
- the HMD USB connector
- flash drives
- hard drives
- wireless USB receivers similar those for keyboards/mice Ideally, plug the USB Bluetooth adapter into the opposite side of the reckoner as far every bit possible from these other connectors.
Close the Bluetooth settings window if information technology'due south open. Leaving it open in the background means that many extra calls are made to the Bluetooth protocol.
If your headset is paired to your PC, use the Windows Bluetooth driver stack and don't install any third-political party Bluetooth driver stacks. Third-political party software may not work correctly.
Disable "Show notification to connect using Swift Pair" setting under "Bluetooth & other devices" to reduce host radio scanning activity.
If you're using an internal Bluetooth carte du jour, brand sure that you're using an external Bluetooth antenna or y'all may experience tracking issues. If this doesn't piece of work, utilise an external Bluetooth dongle (USB) subsequently disabling the internal Bluetooth.
The device should announced under the "Mouse, Keyboard & Pen" category in the Bluetooth settings. If it is under "Other devices", then unpair and pair the device.
Remove, unpair, and power off Bluetooth headphones and speakers. These aren't supported with Windows Mixed Reality. Use the headphone jack or congenital-in speakers on your Mixed Reality headset for the best sound experience.

My second controller takes a long time to reconnect

Some older Intel radios feel this result if motion controllers are powered on at the aforementioned time. Avoid powering on controllers at the aforementioned fourth dimension.

My Qualcomm Bluetooth radio cannot pair controllers after a PC crash

Qualcomm (QCA) Bluetooth radio drivers before 10.0.0.448 may stop upward in bad state later on a Windows crash. Ability off the PC completely to workaround this problem.

I'm experiencing poor controller tracking with Marvell radio

Get to Device Manager > Bluetooth > Marvell AVASTAR Bluetooth Radio Adapter > Properties > Driver and make sure that you're using driver fifteen.68.9210.47 or afterward.